Song in the Woods requires a 50% deposit in advance to book a trip. The remainder is due at the time of the trip. This insures us that we are compensated for time we have booked and not tried to fill, and it insures you of a satisfactory trip. We cannot refund money when people drop out at last minute (within 2 weeks) but are happy to put that money toward another trip with Song in the Woods. If we cancel due to weather or extreme circumstances we will refund your money or put it toward another trip. It should be noted that we run in most weather and would only cancel if the weather threatened to be hazardous to the well being of the dogs or humans. Sometimes we may offer an alternative trip on the same day that would be safer as an option.